Frequently Asked Questions

How to ensure that emails from Hivebench get into my inbox

Listed below are instructions for ensuring that emails from the Hivebench don’t end up in the junk folder of your email address.

Gmail

To add Hivebench to the safe senders list in Gmail you must add the address to your contacts:

  1. Click Gmail at the top left corner of your Gmail page, then choose Contacts.
  2. Click the New Contact in the top left corner.
  3. Enter the Hivebench information in the appropriate fields as the email address. Any information will be automatically saved.

Yahoo

To add Hivebench to the safe senders list in Yahoo you must add the address to your contacts:

  1. From your mailbox screen, click Addresses.
  2. Click the Add contact from the dropdown box.
  3. Enter the Hivebench information in the appropriate fields as the email address and click Save .

Hotmail

To add Hivebench to the safe senders list in Hotmail you need to perform the following:

  1. From your mailbox screen, click Contacts.
  2. Click Safe List.
  3. Enter the Hivebench information as the email address and click Add .

Mozilla Thunderbird

To add Hivebench to the safe senders list in Mozilla Thunderbird you need to perform the following:

  1. Click the Address book .
  2. Make sure the Personal address book is highlighted.
  3. Click the New card . This will launch a New Card window that has three tabs: Contact, Address and Other.
  4. Under the Contact tab, enter the Hivebench information into the email dialog box and click OK .

Apple Mail

To add Hivebench to the safe senders list in Apple Mail you need to perform the following:

  1. Open the preferences pane via the Mail menu.
  2. Click on the Rules on the right-hand side and click the Add Rule .
  3. In the Description Tab write Hivebench.
  4. Change the line below this to if Any of these conditions are met.
  5. Change the next line to From, Contains and enter the Hivebench information.
  6. Click the ‘OK’ to save and therefore create a new rule using these settings.

Outlook 2010 / Outlook 2013

To add Hivebench to the safe senders list in Outlook 2010 / Outlook 2013 you need to perform the following:

  1. On the Home tab of the ribbon, click the dropdown arrow next to Junk.
  2. Select Junk Email Options.
  3. Click the Safe Senders or Safe Recipients tab and click Add .
  4. In the Enter an email address or Internet domain name to be added to the list box, enter the Hivebench information and then click OK .
Has this article helped you? Do you still have doubts? Get in touch with us.